Shipping & Returns

Welcome to our Shipping & Returns section! Here you will find all the answers to your questions regarding our online shipping and return policies. If you can’t find what you need, feel free to reach out via our website’s contact form for prompt assistance.

Shipping

  • We ship and process orders Monday through Friday, aiming to deliver within 2 to 5 business days. Delivery times may vary based on item availability or location.
  • For remote areas, we may contact you to adjust flat shipping rates if delivery costs significantly exceed purchase value.
  • We are pleased to offer shipping within your region. Delivery is free for orders over a specified amount; otherwise, a flat fee applies.
  • Orders containing items fulfilled by different partners may ship in multiple packages, each with its own delivery schedule.
  • We strive to keep our inventory current. Should there be issues with product availability or shipping, we will reach out promptly.
  • Free shipping applies only to online and special order products meeting the minimum purchase requirement.
  • We work with a variety of trusted carriers to ensure fast, efficient delivery, including national postal services, regional couriers, and international carriers.

Delivery Updates

  • Shipment confirmations are sent once your order has been dispatched. For multi-package orders, partial shipment notifications will be issued for each delivery.
  • If an item is missing from your order, please let us know — we’ll resolve it quickly. If certain items ship separately, you may receive them shortly after the first package.
  • If your package arrives damaged, please photograph the box and contents and send these images via the contact form. All orders are carefully packed and inspected before shipping.

Online Return Policy

Changed your mind? You have 15 days from receipt to request an exchange or store credit. Please note:

  • Refunds are not offered to maintain competitive pricing. Credits may be used for future online or in-store purchases.
  • Shipping fees are not refundable.
  • Final sale items — including certain consumables, jewelry, limited-edition, or clearance products — are not eligible for exchange or store credit.